The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the user with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to the user’s computer hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form process to email submissions, but we advise users using such forms that they do so at their own risk.
Use of Data
This website and its owners use any information submitted to provide users with further information about the products and services we offer, or to assist in answering any questions or queries submitted. This includes using user details to subscribe them to any email newsletter programmes the website operates; but only if this is made clear to the user and their express permission was granted when submitting any email forms. Or whereby the user has previously purchased from, or enquired about purchasing from, the company a product or service that the email newsletter or website relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
We use collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Harp Academy processes personal data both as a processor and controller, as defined in the GDPR directive. As of 25th May 2018, Harp Academy adheres to the GDPR. Consequently, Harp Academy processes all data provided by it’s users with accounts in its European Data Region, in the European Economic Area (EEA) only. All data collected by Harp Academy will be stored securely. All transfers of data internally within the EEA is done in accordance with the GPDR.
Retention of Data
Transfer of Data
Disclosure of Data
- Disclosure for Law Enforcement. Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Legal Basis for Processing Personal Data under the GDPR
- We need to perform a contract with you
- You have given us permission to do so
- The processing is in our legitimate interests and is not overridden by your rights
- For payment processing purposes
- To comply with the law
Your Data Protection Rights under the GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Harp Academy aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us using the Contact page on this website. In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you.
- The right to have your information rectified if that information is inaccurate or incomplete
- The right to object to our processing of your Personal Data
- The right to request that we restrict the processing of your personal information
- The right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format
- The right to withdraw your consent at any time for Harp Academy to process your personal information
Please note that we may ask you to verify your identity before responding to such requests. You also have the right to complain to the Information Commissioner’s Office (ICO) about our collection and use of your Personal Data.
We may employ third party companies and individuals to facilitate our Service (Service Providers), to provide a Service, or Services, on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyse the use of our Service.
The payment processors we work with are:
Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Where this website operates an email newsletter program, this will be used to inform subscribers about products and services supplied by this website. Where this is the case, users can subscribe through an online automated process should they wish to do so, but do so at their own discretion. Any associated subscriptions may be manually processed through prior written agreement with the user.
Any associated subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties, or shared with companies and people outside the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Where an email marketing campaign is published by this website or its owners, this may contain tracking facilities within the actual email. Subscriber activity will be tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no means a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Although this website only looks to include quality, safe and relevant external links, users should always adopt a policy of caution before clicking any external web links mentioned throughout this website. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions, as well as the privacy policies, held with each social media platform respectively.
Users are advised to use social media platforms wisely, and communicate and engage upon them with due care and caution with regard to their own privacy and personal details. Neither this website, nor its owners, will ever ask for personal or sensitive information through social media platforms, or encourage users wishing to discuss sensitive details to contact them through primary communication channels such as telephone or email.
This website may use social sharing buttons, which help share web content directly from web pages to the social media platform in question. Users are advised that before using such social sharing buttons, they do so at their own discretion and should note that the social media platform may track and save the request to share a web page through the user’s social media platform account.
Shortened Links in Social Media
This website and its owners, through their social media platform accounts, may share web links to relevant web pages. By default some social media platforms shorten lengthy URLs [web addresses]. Typically these will start without a www prefix, and read http://etc.
Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure that only genuine URLs are published on this site, many social media platforms are prone to spam and hacking and therefore this website, and its owners, cannot be held liable for any damages or implications caused by visiting any shortened links.
Changes to the Policy
Harp Academy Data Protection Officer
Harp Academy’s has appointed a Data Protection Officer who is responsible for matters related to privacy and data protection. Our Data Protection Officer can be reached at the following address:
18 Orchard Avenue
Resources & Further Information