Terms & Conditions

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Please take a moment to check the following information, as it explains how Harp Academy works. Once you have read through and agree to the terms and conditions, we would ask you to register your confirmation by clicking the Golden Harmonica and completing our on-line form.

Lesson Schedule
In line with other music service providers, Harp Academy runs 10 harmonica sessions each complete school term (30 sessions each academic year). The dates for every school are published on the Harp Academy website for easy reference and emailed to parents and school staff at the start of each term (Autumn, Spring and Summer). It is not uncommon for newcomers to Harp Academy to assume that harmonica lessons take place every week, throughout each term. We would respectfully point out that this is not the case. We would also emphasise that it is the responsibility of everyone involved with Harp Academy (Harp Academy Staff, Parents, Carers, and Harp Academy’s counterparts at School), to ensure that careful note is made of our termly dates. Harp Academy cannot be held responsible for the welfare of children outside its published teaching schedule.

Lesson Subscriptions
All lessons must be paid for in advance. Full details of lesson costs and how to pay are set out on our How To Pay page. Please note that equipment costs are additional.

Missed Subscriptions
Harp Academy does not issue automatic payment reminders. It is the parent’s/carer’s responsibility to ensure that lesson subscriptions are kept to date and paid for in advance. This can be done termly in full or by monthly standing order. Non-payment is taken as an indication that a parent/carer wishes to withdraw their child/children from Harp Academy lessons. Harp Academy reserves the right not to teach or include a child in harmonica sessions when a subscription has not been paid. Where failure to pay is through reasonable oversight, as soon as any arrears are rectified, and settlement for further lessons is made in advance, a child is welcome to continue harmonica sessions, subject to a place being available.

Music Equipment
When you join Harp Academy you will need to budget for some music kit. Every child needs the minimum of their harmonica, a notebook/music diary, and an A4 pocket folder. You can provide your own diary and folder, or you can order a standard Music Pack in our online Store. Students should bring their kit to every lesson. KS2 students will need to order a 10 hole harmonica in addition to their free 4 hole starter harmonica; these can be ordered individually in our online Store or as part of our standard Music Pack. Orders must be paid for before items can be issued. Kit is delivered to your child at school and we require a minimum 48 hours notice. For reasons of hygiene, harmonicas cannot be lent or borrowed.

Music Diary
This is an essential piece of kit for all Harp Academy students. It’s where we record our mission (homework) at the end of each lesson and students must bring their diary/notebook to every session. You can order one through our online Store individually, as part of our standard Music Pack, or you can provide your own.If a diary is lost or full, a new one should be provided or ordered through our Store to ensure continuity of learning.

A4 Pocket Folder
This is our other essential kit item. You can order one through our online Store individually, as part of our standard Music Pack, or you can provide your own. Ring binders, carrier bags and single clear plastic inserts are not recommended.

Non-provision of lessons
From time to time lessons cannot be provided by Harp Academy as scheduled. This might be due to adverse weather, school closure, strike action, harmonica teacher sickness or harmonica teacher touring/professional commitments. Where this is the case, and alternative teacher cover cannot be arranged, parents will be informed by email, text or telephone call. In the first instance, a replacement lesson and date will be organised (where this is permitted by the School). The new lesson date will be reconfirmed by email and entered on the Harp Academy website for reference. In the unlikely event that a replacement lesson cannot be provided, and assuming that children’s lesson payments are up to date, a refund or credit of the missed session cost will be made by bank transfer or PayPal refund.

Missed or interrupted lessons
From time to time school activities and circumstances can interrupt the delivery of our scheduled harmonica session. If Harp Academy is notified in writing far enough in advance by the school (at least two weeks) with sufficient time to reschedule the whole group’s harmonica lesson, we will endeavour to do this on a whole group basis. We regret that we do not reschedule lessons for individual players, and no refund will be due to individuals in this scenario.

In the event that Harp Academy is on site as scheduled, and no advance notice of an interruption has been received, we will make every effort to locate and bring missing students to their harmonica session. If however, despite Harp Academy’s best efforts, students are unable to attend their session (in part or in full), or are prevented in doing so by a school staff member’s decision or oversight, or a decision or oversight by the school management, no refund will be due from Harp Academy. In such circumstances, parents/carers should take up any concerns directly with the school. Some examples are school events, school trips, sports days, class projects, special occasions, disciplinary action, a class teacher’s decision or oversight, a supply teacher’s decision or oversight, school management or governors’ decision or oversight, or children choosing not to attend their session for any reason. This list is not exclusive.

School Closures, Teacher Strikes and Acts of God
In the event that a harmonica session cannot take place owing to events beyond Harp Academy’s control, no refund will be due. Such events include unforeseen School closures, owing to (but not limited to) structural dangers, burst pipes, fire, snow, flood or other natural disasters, teacher strikes, epidemic and pandemic, lockdown, acts of terrorism, and civil unrest.

Duty of care
Harp Academy provides harmonica and music learning in the following formats: daytime small-group lessons, lunchtime clubs, after-school clubs, whole class learning and one-to-one lessons. In each case, collective responsibility for ensuring a child attends their class is shared by Harp Academy, the child, the child’s parents/carers and the School itself. Harp Academy emails reminders to parents and Schools each term, detailing session dates and any other important information. Schedules are also published on our website (My School menu). If a child refuses to attend their session, cannot be located at school, or is absent from their session for no apparent reason, all reasonable effort will be made to establish their safe whereabouts and include them. Where this is not possible, no refund will be due.

Attendance reminders
We ask that, as a parent/carer, you ensure your child’s normal Class Teacher and School Office Staff are aware that your child is taking part in Harp Academy. We also ask that you remind your child about their harmonica session each week and ensure they bring their complete music kit, including a serviceable harmonica, a music diary (with sufficient empty entry spaces) and an A4 pocket music folder. In particular, we ask for parental assistance in reminding children about their attendance at lunchtime clubs.

Managing non-attendance
Every Harp Academy session begins with group Registration. If a child is absent at Registration, their Harp Academy Teacher will do everything they can to ascertain the child’s safe whereabouts before the lesson continues and, where possible, include them in the lesson. Harp Academy Teachers will not normally leave their group unsupervised in order to search for an absentee, however they do have contingency plans to summons help.

Harp Academy will never force a child to join in a harmonica class against their will. Where a child evidently does not wish to attend their session, the Harp Academy Teacher will ensure the child is accounted for and left safely under the supervision of a School staff member or responsible adult. Harp Academy will record the reason for non-attendance and contact the child’s parents/carers the same day where possible. If a child chooses not to attend a harmonica session, no refund will be due. If a child chooses not to attend on a second occasion, concurrently or otherwise, parent’s will be contacted by a Harp Academy and the best way forward will be agreed. If a child forgets their harmonica, they should still attend their session as they fall under Harp Academy’s duty of care and there are many ways they can still actively take part in, and benefit from, their session.

From time to time, without notifying the School or Harp Academy, parents collect their child after school when the child would normally be attending our harmonica session. This goes against our safeguarding mandate and interrupts the flow of the club session for the remainder of the group. We would ask that parents always notify their Harp Academy Teacher. Failure to do so (successively or cumulatively) on three or more occasions, and without good reason, will result in Harp Academy cancelling the child’s subscription and no refund will be due.

Withdrawal from lessons
Children can stop harmonica lessons at any point during the term. Harp Academy asks for one month’s notice in writing (an email or text is acceptable). On receipt of written notice of withdrawal, Harp Academy will review the parent’s/carer’s account and any balance exceeding the period of notice will be refunded. Monthly standing order arrangements must be cancelled by the child’s parents/carers. If this is not actioned before the advertised trigger date(s) for further monthly instalment(s), which is the 15th day of each month, bank charges incurred by Harp Academy will be deducted from any refund. Please be aware that we are unable to recycle or refund the value of instruments or equipment.

Illness
Where a child is absent from school through illness and misses their lesson, this will be recorded on our register. We regret that we are unable to refund the lesson value without a minimum seven days’ notice in writing (emails or texts are acceptable). In cases of ongoing long-term illness (two or more weeks), parents/carers should call the Harp Academy management, whereupon options can be discussed.

Family Holidays
Where non-attendance is anticipated owing to a family holiday, Harp Academy requires a minimum 14 days’ written notice (emails and texts are acceptable). Where notice is received, the value of the missed lesson(s) will be credited to the parent/carer’s account. The credit can be set against the following term’s fees, or refunded at the end of the term/academic year.  Where written notice is not forthcoming, no refund will be due.

School Trips
Responsibility for informing Harp Academy of anticipated non-attendance owing to a School Trip is the responsibility of the child’s parent/carer. Harp Academy requires a minimum 14 days written notice (texts and emails are acceptable). Unfortunately the Harp Academy team cannot rely on school office staff to warn them of each school trip. Where written notice is received 14 days or more in advance, the lesson will be rolled-over to a later date, or the lesson value will be credited, or a refund will be offered if no further dates are available (e.g. at the end of the academic year).

Forgotten equipment
If a child forgets their instrument and/or equipment, they should still come to their Harp Academy class and no refund will be due. Harp Academy is unable to lend harmonicas as this is unhygienic, but children will still actively participate in their session in a musical manner. Ways in which this will be achieved are set out on our website. On the first occasion of a child forgetting their equipment, the Harp Academy Teacher will assume this is a one-off event and manage the situation accordingly. Parents will not automatically be informed on the first occasion. On the second occasion, concurrently or otherwise, parent’s will be contacted by a Harp Academy team member and the best way forward will be agreed.

Disruptive behaviour
If a child is disruptive during their harmonica class, the Harp Academy Teacher will immediately address the child’s behaviour in a fair and respectful manner: the integrity and welfare of the group as a whole will be our priority. If the bad behaviour continues, while the child concerned will be included in activities as far as possible, management of the situation may require temporary or complete exclusion; any sanctions will be reasonable, respectful and proportionate. Parents will not automatically be informed on the first occasion of disruptive behaviour, unless the magnitude or circumstances necessitate. Instead, Harp Academy will exercise benefit of doubt, remind the child concerned what constitutes appropriate and acceptable behaviour, and view the occasion as a one-off event. If a child is disruptive a second time however, concurrently or otherwise, parents will be informed and a way forward will be jointly agreed.

Should the management of disruptive behaviour in class warrant partial exclusion from a session’s activities, no refund will be due. If the only reasonable course of action is to completely exclude a child from the class, they will be left in the care of another responsible staff member, and no refund will be due. Parents will be informed at the first available opportunity, normally the same day, and a way forward will be jointly agreed.

Special learning needs
Harp Academy has a policy of inclusion for children with physical or hidden disabilities, special learning needs, special medical needs, or any other special learning criteria (e.g. religion). However, we do ask parents to inform us directly, as School cannot be relied upon to pass this information to us. The child’s particular needs will be held in confidence and the best way to foster their learning development will be discussed with their parents. If it is agreed that Harp Academy is not equipped to provide the duty of care and educational development to foster a child’s needs, and a qualified one-to-one helper is unavailable, participationmay be  refused for practical reasons. Harp Academy does not sponsor the exclusion of children for reasons of race, religion, colour, origin, age, gender, sexual orientation, gender identity, height, weight or disability.

After-School Clubs: Late Collection of Children
It is the responsibility of the parent/carer to collect their child/children on time at the end of every harmonica session. Harp Academy teachers usually have further teaching commitments and/or parking time-limits.  Any anticipated delay in collecting a child must be communicated to the Harp Academy Teacher straight away. This can be done via the School Office or via the main Harp Academy mobile number (as advertised on Harp Academy’s promotional literature and the Contact page of this website). If parent/career lateness is repeated (two occasions or more), and the Harp Academy Teacher is unable to leave a child in the safe adult care of school staff, the parent/carer will incur a charge per child for child minding services. This charge will be a minimum of current Musician Union 1:1 hourly teaching rate pro rata, any parking fine incurred, and any loss of earnings from ensuing teaching commitments that day. Harp Academy and the parent/carer will also agree the best way forward for future lessons; this agreement will be confirmed in writing.

Non-participation
Harp Academy will never force a child to join in a harmonica session against their will. Where a child clearly does not wish to attend their lesson on the day, the Harp Academy Teacher will establish the child’s safe whereabouts and leave them under the supervision of School staff or a responsible adult. Harp Academy will normally call the child’s parent/carer the same day to advise them of the situation. No refund will be due for the child’s non-participation.

 

Assembly Performances
From time to time Harp Academy will organise a playback performance in School Assembly. Where this is the case, the assembly performance may substitute a classroom lesson and parents will be advised by email. Details will normally be published on the Performances page of our website. Players and parents/carers should appreciate that performances are representative of our termly work. They will be fun, but are not a virtuoso recital. As we do not wish to invoke any undue anxiety, we do not force those who are unsure to take part, but will encourage them to sit with us and observe the performance process. Please note that some Schools do not allow parental attendance at playbacks. Please note that Harp Academy has a schedule of public events where harmonica students of all ages and ability can take part.

Use of Mobile Phones
In the interests of safeguarding, we ask all parents and visitors not to use their mobile phones or other mobile devices on harmonica club or lesson premises. Taking of photographs by parents or visitors is strictly prohibited. If a parent would like to take a photograph of their child involved in a harmonica activity, written permission must be obtained from the Harp Academy Manager and School beforehand. If a student has a mobile phone, we will insist the handset is silenced and not used during our music session. Harp Academy does not accept any responsibility for the loss of, or damage to, mobile phones brought to a harmonica session by anybody. Children must not use their mobile phone to take photographs at any Harp Academy session or event.

Filming & Photography at Harp Academy public events
Harp Academy reserves the right to take representative video footage, audio footage, and still photography of performers and audience members at its public events for publicity purposes. Any such publicity material will be for Harp Academy purposes only and will not be shared with, or sold to, third parties. We will assume by your registration and/or participation, that you are happy for us to do so.