Terms & Conditions

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Please take a moment to check the following information, as it explains how Harp Academy works. Once you have read through and agree to the terms and conditions, we would ask you to register your confirmation by clicking the Golden Harmonica and completing our on-line form.

Lesson Schedule
In keeping with most independent music service providers, Harp Academy runs 10 harmonica sessions each complete school term (30 sessions each academic year). The dates for every school are published on the Harp Academy website for easy reference and emailed to parents and school staff at the start of each term (Autumn, Spring and Summer). It is not uncommon for newcomers to Harp Academy to assume that harmonica lessons take place every week, throughout each term. We would respectfully point out that this is not the case. We would also emphasise that it is the responsibility of everyone involved with Harp Academy (Harp Academy Staff, Parents, Carers, and Harp Academy’s counterparts at School), to ensure that careful note is made of our teaching dates each term. Harp Academy cannot be held responsible for the welfare of children outside its published teaching schedule.

Lesson Payment
All lessons must be paid for in advance. Full details of lesson costs and how to pay are set out on our How To Pay page. Please note that equipment costs are additional.

Music Equipment
When you first join Harp Academy, as well as your lesson fees, you will need to budget for your music pack. This is a one-off cost. Children keep their music packs and should bring them to each lesson. For reasons of hygiene, harmonicas cannot be lent or borrowed. Orders and payments can be made through our webstore. These must be received before equipment can be issued.

Music Diary
This is an essential piece of kit for all Harp Academy students. It’s where we record your mission (homework) at the end of each lesson and students must bring it along each week. If a Music Diary is lost or completed, a new one should be ordered through our Web Store to ensure continuity of learning.

Missed payment
Harp Academy does not send payment reminders to individual parents/carers. It is the parent’s/carer’s responsibility to ensure that lesson subscriptions are paid for in advance. This can be done termly in full or by monthly standing order. Non-payment is taken as an indication that a parent/carer wishes to withdraw their child/children from Harp Academy lessons and a replacement student may take their place. Where failure to pay is through oversight, as soon as any arrears are rectified however, and settlement for further lessons is made in advance, a child is welcome to continue harmonica classes, subject to a place being available.

Non-provision of lessons
From time to time lessons cannot be provided as scheduled. This might be due to adverse weather, school closure, strike action, teacher sickness or teacher touring commitments. Where this is the case, and alternative teacher cover cannot be arranged, parents will be informed by email, text or telephone call. In the first instance, a replacement lesson and date will be organised. The new lesson date will be reconfirmed by email and entered on the Harp Academy website for reference. In the unlikely event that a replacement lesson cannot be provided, and assuming that children’s lesson payments are up to date, a refund or credit of the missed lesson cost will be made by bank transfer.

Missed or interrupted lessons
From time to time school activities can interrupt the delivery of harmonica lessons by Harp Academy. If Harp Academy is notified in writing far enough in advance by the school (at least one week) with sufficient time to reschedule the whole group’s harmonica lesson, we will endeavour to do this on a whole group basis. We won’t be able to reschedule lessons for individual players however, and no refund will be due to individuals. Some examples are school events, class projects, special occasions, disciplinary action and a child’s class teacher’s decision or oversight.

Where advance notice is not received by Harp Academy, we will make every effort to locate and bring missing students to their harmonica lesson on the day. If however, despite Harp Academy’s best efforts, a student is unable to attend their lesson partially or wholly, or prevented from attending their harmonica lesson owing to their class teacher’s (or a school staff member’s) decision or oversight, or a decision or oversight by the school, no refund will be due from Harp Academy. In such circumstances, parents/carers should take up any concerns directly with the school, their child’s class teacher, or the school staff member concerned.

Duty of care
Harp Academy provides group harmonica classes in three different ways: daytime lessons, lunchtime clubs and after-school clubs. In each case, responsibility for ensuring a child attends their class is jointly shared by Harp Academy, the child’s parents/carers and the School itself. Harp Academy emails reminders to parents and Schools each term, detailing lessons dates and any other important information.

Attendance
We ask that, as a parent, you ensure your child’s normal Class Teacher and School Office Staff are aware that your child is taking part in Harp Academy. We also ask that you remind your child about their harmonica lesson each week and ensure they bring their complete equipment pack, including a music diary with empty entry spaces and a music folder. In particular, we ask for parental assistance in reminding children about their attendance at lunchtime clubs.

Managing non-attendance
Every Harp Academy session begins with group Registration. If a child is absent at Registration, their Harp Academy Teacher will do everything they can to ascertain the child’s safe whereabouts before the lesson continues and, where possible, include them in the lesson. Harp Academy Teachers will not normally leave their group unsupervised in order to search for an absentee, however they do have contingency plans to summons help.

Harp Academy will never force a child to join in a harmonica class against their will. Where a child evidently does not wish to attend their session, the Harp Academy Teacher will ensure the child is accounted for and left safely under the supervision of a School staff member or responsible adult. Harp Academy will record the reason for non-attendance and contact the child’s parents/carers the same day where possible. If a child chooses not to attend a harmonica session, no refund will be due. If a child chooses not to attend on a second occasion, concurrently or otherwise, parent’s will be contacted by a Harp Academy and the best way forward will be agreed. If a child forgets their harmonica, they should still attend their session as they fall under our duty of care; there are many ways they can still feel included and benefit from the session.

From time to time, without notifying the School or Harp Academy, parents collect their child after school when the child would normally be attending our harmonica club. This works against our safeguarding mandate and interrupts the flow of the club session for the remainder of the group. We would ask that parents always notify their Harp Academy Teacher. Failure to do so (successively or cumulatively) on three or more occasions, and without good reason, will result in Harp Academy cancelling the child’s subscription and no refund will be due.

Withdrawal from lessons
Children can stop harmonica lessons at any point during the term. All Harp Academy asks for is one month’s notice in writing (an email or text is acceptable). On receipt of written notice of withdrawal, Harp Academy will review the parent’s/carer’s account and any balance exceeding the period of notice will be refunded. Monthly standing order arrangements must be cancelled by the child’s parents/carers. If this is not actioned before the advertised trigger date for monthly instalments (15th day of each month), bank charges incurred by Harp Academy will be deducted from any refund. Please be aware that we are unable to recycle or refund instruments or equipment.

Illness
Where a child is absent from school through illness and misses their lesson, this will be recorded on our register. We regret that we are unable to refund the lesson value without a minimum seven days’ notice in writing (emails or texts are acceptable). In cases of ongoing long-term illness (two or more weeks), parents/carers should call the Harp Academy management, whereupon options can be discussed.

Family Holidays
Where non-attendance is anticipated owing to a family holiday, Harp Academy requires a minimum 14 days’ written notice (emails and texts are acceptable). Where notice is received, the value of the missed lesson(s) will be credited to the parents’/carers’ account. The credit can be set against the following term’s fees, or refunded at the end of the term/academic year.  Where written notice is not forthcoming, no refund will be due.

School Trips
Responsibility for informing Harp Academy of anticipated non-attendance owing to a School Trip is the responsibility of the child’s parents/carers. Harp Academy requires a minimum 14 days written notice (texts and emails are acceptable). Unfortunately the Harp Academy team cannot rely on school office staff to warn them of each school trip. Where written notice is received 14 days or more in advance, the lesson will be rolled-over to a later date, or the lesson value will be credited, or a refund will be offered if no further dates are available (e.g. at the end of the academic year).

Forgotten equipment
If a child forgets their instrument and/or equipment, they should still come to their Harp Academy class, as this is also a music lesson. They will be included in the lesson and will still benefit from the musical education. Harp Academy is unable to lend harmonicas as this is unhygienic, but children will learn about musical elements from the National Curriculum and participate in all activities. No refund will be due. On the first occasion of a child forgetting their equipment, the Harp Academy Teacher will assume this is a one-off event and manage the situation accordingly. Parents will not automatically be informed on the first occasion. On the second occasion, concurrently or otherwise, parent’s will be contacted by a Harp Academy team member and the best way forward will be agreed.

Disruptive behaviour
If a child is disruptive during their harmonica class, the Harp Academy Teacher will immediately address the child’s behaviour in a fair and respectful manner. If the bad behaviour continues, while the child concerned will be included in activities as far as possible, management of the situation may require temporary or complete exclusion from lesson activities. Parents will not automatically be informed on the first occasion, as Harp Academy exercises benefit of doubt and will assume the child’s misbehaviour is a one-off event. If a child is disruptive a second time however, concurrently or otherwise, parents will be informed and a way forward will be jointly agreed.

Should the management of disruptive behaviour in class warrant partial exclusion from activities, no refund will be due. If the only reasonable course of action is to completely exclude a child from the class, they will be left with another responsible adult, and no refund will be due. Parents will be informed at the first available opportunity, normally the same day, and a way forward will be jointly agreed.

Special learning needs
Harp Academy has a policy of inclusion for children with physical or mental disabilities, special learning needs, special medical needs, or any other special learning criteria (e.g. religion). However, we do ask parents to inform us directly, as School cannot be relied upon to pass this information to us. The child’s particular needs will of course be held in the strictest confidence and the best way to foster their learning development will be discussed with their parents. If it is agreed that Harp Academy is not equipped to provide the duty of care and educational development to foster a child’s welfare, and a qualified helper is unavailable, musical instruction may be refused for practical reasons. Harp Academy does not sponsor the exclusion of children for reasons of race, religion, colour, origin, age, sex, sexual orientation, gender identity, height, weight or disability.

After-School Clubs – Late Collection of Children
It is the responsibility of Parents/Carers to collect their child/children on time at the end of lessons.  Harp Academy teachers often have further external music lesson commitments and/or parking time-limits.  Any anticipated delay in collecting a child must be communicated to the Harp Academy Teacher straight away. This can be done via the School Office or via the main Harp Academy mobile number (as advertised on Harp Academy’s promotional literature and the Contact page of this website). If parent/career lateness is repeated (two occasions or more), and the Harp Academy Teacher is unable to leave a child in the safe adult care of school staff, the Parent/Carer will incur a charge £30.00 per hour pro rata per child for additional child minding services. Harp Academy and the Parent/Carer will also agree the best way forward for future lessons; this agreement will be confirmed in writing.  In addition to any child minding costs incurred, if a parking fine is issued to a Harp Academy Teacher owing directly to Parent/Carer lateness, the Parent/Carer will also be invoiced to the value of the full penalty notice.

Non-participation
Harp Academy will never force a child to join in a harmonica class against their own will. Where a child evidently does not wish to attend their lesson on the day, the Harp Academy Teacher will ensure the child is accounted for and left safely under the supervision School staff or a responsible adult. Harp Academy will normally call the child’s parents/carers the same day to advise them of the situation. If a child prefers not to attend their harmonica session we are unable to offer a refund.

Withdrawal from Lessons
Children can stop harmonica lessons at any point during the term. All Harp Academy asks for is one month’s notice in writing (an email or text is acceptable). On receipt of written notice of withdrawal, Harp Academy will review the parent’s/carer’s account and any balance exceeding the period of notice will be refunded. Monthly standing order arrangements must be cancelled by the child’s parents/carers. If this is not actioned before the advertised trigger date for monthly instalments (15th day of each month), bank charges incurred by Harp Academy will be deducted from any refund. Please be aware that we are unable to recycle or refund instruments or equipment.

Illness
Where a child is absent from school through illness and misses their lesson, this will be recorded on our register. We regret that we are unable to refund the lesson value without a minimum seven days’ notice in writing (emails or texts are acceptable). In cases of ongoing long-term illness (two or more weeks), parents/carers should call the Harp Academy management, whereupon options can be discussed.

Family Holidays
Where non-attendance is anticipated owing to a family holiday, Harp Academy requires a minimum 14 days’ written notice (emails and texts are acceptable). Where notice is received, the value of the missed lesson(s) will be credited to the parents’/carers’ account. The credit can be set against the following term’s fees, or refunded at the end of the term/academic year.  Where written notice is not forthcoming, no refund will be due.

School Trips
Responsibility for informing Harp Academy of anticipated non-attendance owing to a School Trip is the responsibility of the child’s parents/carers. Harp Academy requires a minimum 14 days written notice (texts and emails are acceptable). Unfortunately the Harp Academy team cannot rely on school office staff to warn them of each school trip. Where written notice is received 14 days or more in advance, the lesson will be rolled-over to a later date, or the lesson value will be credited, or a refund will be offered if no further dates are available (e.g. at the end of the academic year).

Forgotten Equipment
If a child forgets their instrument and/or equipment, they should still come to their Harp Academy class, as they are on our register and fall under our duty of care. The Harp Academy Teacher will make reasonable efforts to determine whether the missing equipment is on school premises (e.g. in a child’s classroom drawer) and check the child’s school bag. The child will continue to be included in the lesson as far as is practicable; however Harp Academy is unable to lend harmonicas for reasons of hygiene. Suggested ways in which children can still participate musically are listed on our website. No refund will be due.

Disruptive Behaviour
If a child is disruptive during their harmonica class, the Harp Academy Teacher will immediately address the child’s behaviour in a fair and respectful manner. If the bad behaviour continues, while the child concerned will be included in activities as far as possible, management of the situation may require temporary or complete exclusion from lesson activities. Parents will not automatically be informed on the first occasion, as Harp Academy exercises benefit of doubt and will assume the child’s misbehaviour is a one-off event. If a child is disruptive a second time however, concurrently or otherwise, parents will be informed and a way forward will be jointly agreed.

Special Learning Needs
Harp Academy has a policy of inclusion for children with physical or mental disabilities, special learning needs, special medical needs, or any other special learning criteria (e.g. religion). However, we do ask parents to inform us directly, as School cannot be relied upon to pass this information to us. The child’s particular needs will of course be held in the strictest confidence and the best way to foster their learning development will be discussed with their parents. If it is agreed that Harp Academy is not equipped to provide the duty of care and educational development to foster a child’s welfare, and a qualified helper is unavailable, musical instruction may be refused for practical reasons. Harp Academy does not sponsor the exclusion of children for reasons of race, religion, colour, origin, age, sex, sexual orientation, gender identity, height, weight or disability.

After-School Clubs – Late Collection of Children
It is the responsibility of Parents/Carers to collect their child/children on time at the end of lessons.  Harp Academy teachers often have further external music lesson commitments and/or parking time-limits.  Any anticipated delay in collecting a child must be communicated to the Harp Academy Teacher straight away. This can be done via the School Office or via the main Harp Academy mobile number (as advertised on Harp Academy’s promotional literature and the Contact page of this website). If parent/career lateness is repeated (two occasions or more), and the Harp Academy Teacher is unable to leave a child in the safe adult care of school staff, the Parent/Carer will incur a charge £30.00 per hour pro rata per child for additional child minding services. Harp Academy and the Parent/Carer will also agree the best way forward for future lessons; this agreement will be confirmed in writing.  In addition to any child minding costs incurred, if a parking fine is issued to a Harp Academy Teacher owing directly to Parent/Carer lateness, the Parent/Carer will also be invoiced to the value of the full penalty notice.

Assembly Performances
From time to time Harp Academy will organise a playback performance in School Assembly. When this is the case, the assembly performance will substitute a classroom lesson and parents will be advised by email. Details will normally be published on the Performances page of our website. Players and parents/carers should appreciate that performances are a snapshot of our termly work. They will be fun, but are not virtuoso recitals! As there is no call for undue pressure or nerves, we won’t expect those who are unsure to take part, but would encourage them to join us and observe the performance process. Please note that some Schools do not allow parental attendance.

Use of Mobile Phones
In the interests of safeguarding, we ask all parents and visitors not to use their mobile phones or other mobile devices on Harp Academy harmonica club or lesson premises. Taking of photographs by parents or visitors is strictly prohibited. If a parent would like to take a photograph of their child involved in a harmonica activity, written permission must be obtained from the Harp Academy Manager beforehand. While we understand that some children have mobile phones also, we actively discourage them from using their phones within their Harp Academy session. Harp Academy does not accept any responsibility for the loss of, or damage to, mobile phones brought top a harmonica session by anybody. Children must not use their mobile phone to take photographs of any kind at any Harp Academy session or event.

School Closures, Teacher Strikes and Acts of God
In the event that a harmonica session cannot take place owing to events beyond Harp Academy’s control, no refund will be due. Such events include unforeseen School closures, owing to (but not limited to) structural dangers, burst pipes, fire, snow, flood or other natural disasters, teacher strikes, lock down and civil unrest.